Association for Rental Living: Customer Charter: Customer Behaviour Expectations

Customer Behaviour Expectations

Residents are encouraged to:

  • Treat fellow residents, staff, and the property with respect and consideration.
  • Honour tenancy agreements by paying rent on time and adhering to property rules.
  • Maintain open communication with the landlord or property manager regarding any issues.
  • Take reasonable care of the rented property and shared spaces.
  • Foster a sense of community through neighbourly conduct and mutual respect.

The Association for Rental Living Customer Charter

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