Association for Rental Living: Customer Charter: BTR Operator Behaviour Expectations
Landlords and operators will:
- Provide quality accommodation by ensuring homes meet or exceed safety, health, and building standards.
- Be responsive by addressing maintenance and repair requests within reasonable timeframes.
- Offer transparent tenancy agreements by presenting clear and fair tenancy agreements without hidden charges.
- Communicate clearly by providing timely updates on any property changes, notices, or community developments.
- Respect privacy by honouring tenants’ privacy by giving appropriate notice for access to the property.
- Support sustainability by promoting eco-friendly practices and facilitate greener living.