Association for Rental Living: Customer Charter: Consumer Standards & Transparency

Consumer Standards & Transparency

We will provide clear documentation on residents’ rights and obligations at the start of every tenancy and commit to publishing a transparent complaint handling process.
Where multiple groups want to rent the same property, we will never consider factors like race, age, gender or any other protected characteristic to make a decision on who to rent to.
We will allow sharers to move-in and move-out, and change the tenants on the lease in the same property (subject to referencing and meeting affordability criteria).
We welcome families and households with children, offering longer term tenancies of up to three years if possible
As an industry we are open to discussing what data makes sense to be transparently available for stakeholders to understand what is happening in the market.

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