BTR Code of Practice

The principles of a new Build to Rent (BTR) Code of Practice have been announced.

View the principles for the BTR Code of Practice:

The BTR Code of Practice Timeline

The Association for Rental Living (ARL) – formerly known as the UKAA (UK Apartment Association) 

has introduced principles for a new Build to Rent Code of Practice that will be road-tested by 

the sector to refine their implementation.

As the representative body for the institutionally backed, purpose-built rental livingThe BTR Code of Practice  aims to elevate standards across the Build to Rent sector, establishing a social contract with consumers and  building trust with all stakeholders, including the public sector. It defines a new benchmark for service, quality, sustainability, security and good governance across Build to Rent, demonstrating the standards  and culture of the sector to government, policy makers and local authorities, as well as other stakeholders.

The Code is underpinned by a Customer Charter – a commitment from the sector on how it  provides fairness and quality to residents.  This is a draft at this stage. It defines a new benchmark for service, quality, sustainability, security and good governance across Build to Rent, demonstrating the standards and culture of the sector to government, policy makers and local authorities, as well as other stakeholders. 

To see the updated Code of Practice principles:
To view the Customer Charter: 
To provide feedback on the Code of Practice principles:
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The ARL is the leading member association for all those involved in the Build to Rent sector. Members get access to the Best Practice Guide as a benefit of membership. Members also get access to our events program, opportunities to join Forums and Working Groups and our research and thought leadership outputs.

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