Analytics

Keeping tabs on energy bills has never been more important

28th July 2022 Jarrad Bedford

While metering and billing can’t be brought under a BTR resident’s package, that doesn’t mean it can’t be packaged in the same way as other resident communications

Here’s how UKAA members are demystifying technology

25th July 2022 UKAA Operations Committee

Here’s how UKAA members are working together to improve tech solutions for BTR operators

Adopting and using agreed key measures improves business processes

7th July 2022 Sebastian Moritz

Using a sector-approved set of measures provides a benchmarking opportunity for business practices and operating standards, allowing a constant fine-tuning of actions and operations.

New apps can unlock new revenue streams, increase satisfaction, and improve community integration

20th April 2022 Sebastian Moritz

New apps can turn your customer’s mobile phone into a digital wallet for selected local vendors chosen by the operator, unlocking new revenue streams, increasing satisfaction, and improving community integration.

Predicting your customers’ CLV can allow for better pricing decisions, especially when optimising rent renewals

23rd February 2022 Sebastian Moritz

The customer lifetime value (CLV) metric is employed in many industries to measure the customer's total revenue generated over their relationship with your brand. However, the real estate market is currently not widely exploring the benefits.

Regular qualitative and quantitative research will engage residents and inform future strategy

9th November 2021 Howard Morgan

Gathering and acting on resident insight is how the Build to Rent industry will future-proof its products and continue to be relevant to investors and customers alike.

Additionally, even at this early stage, the demographic of residents BTR typically attracts is becoming clear. We estimate that some 90% of residents are aged between 18 and 30, so whatever options developers consider, it’s pretty clear who they need to have in mind.

Picture of woman sitting on a sofa looking at her phone

BTR demographics suggest the majority of residents are aged 18-30.