Association for Rental Living: Customer Charter: Liveability

Liveability

• As professional Build To Rent Landlords, we commit to have a dedicated team responsible for managing our properties and handling customer queries who are contactable within normal working hours (as a minimum) and 24/7 in emergencies.
   
• We will respond to any in-home essential repairs reported by a resident in 48 hours or less 

• We will never enter a resident’s property without giving a minimum of 48 hours’ notice, unless given consent by the resident, or in an emergency. 

• We support, within reasonable limits, a resident’s right to personalise their home. 

The Association for Rental Living Customer Charter

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