Webinar: Professionalising BTR with Training

The webinar will focus on best practices of the hotel sector, what are current and future trends within the BTR sector regarding skills development, how well is our sector prepared to embrace training as a necessary and critical tool for employee retention, customer satisfaction and a general directional change of the industry.

Finally, we will look at how we, as the industry leaders, can position our sector as a career choice. 

The learning outcome: Understand the current state of the learning offerings within our sector, what are best practices that operators and developers could and should use and in general, heightening the awareness of training being an integral key to the professionalisation of the industry.

Speakers:

Sebastian Moritz, Moricon

Hannah Marsh, HomeViews

Sam Smith, Dandara Living

 

 

Stephanie Smith, Apo

Katherine Rose, VervLife

Joanne Green, First Port

Beyond the technical advantages, investing in employee development fosters a culture of continuous improvement. This commitment not only enhances job satisfaction but also boosts employee retention rates. 

We believe that every customer deserves exceptional service that reflects your brand and embodies your company’s values. At the core of delivering this experience is a well-trained and motivated employee.

Taking a leaf out of the best-practice approach of the hospitality industry, continued and targeted training for your employees unlock a range of benefits, such as:

  1. Enhanced Customer Service Skills

In an industry built on relationships, exceptional customer service is critical to client satisfaction and retention. Skills programs help employees refine their communication and interpersonal skills, leading to improved client interactions and higher referrals.

  1. Increased Productivity and Efficiency

Well-trained employees are more efficient in their roles, as they understand processes and tools available to them. Training can introduce staff to digital tools and platforms that streamline workflows, allowing more time to focus on client needs and business growth.

  1. Expert Knowledge and Skills Development

Real estate is a multifaceted field that requires expertise in various areas, from market analysis to contract negotiation. Training ensures employees are equipped with specialized knowledge that enhances their performance and contributes to overall organisational success.