Webinar: Developing Talent:
The Value of Qualifications in BTR
This webinar examines the value proposition of professional qualifications in the BTR sector. Investors believe their product is differentiate by the high quality of service provided to customers. In reality, service quality is variable and investor NOI expectations often mean operators are unable to make the investment in staff training they would like. As a result, staff continue to be unqualified and standards do not rise.
The answer to this problem is sector-wide unification in establishing a recognised qualification pathway for BTR. We see such qualification pathways in all the best-known professions around the globe. This webinar discusses the development and content of the ARL/TPI Training and Qualifications committee to date, asks a BTR qualification graduate about their experience and the personal benefits of a qualification pathway and describes steps the audience can take to establish a best practice qualification pathway at their own company.
Speakers
Jo Green
Director of Operational Excellence
The FirstPort Group Ltd
Russell Markou
MD – BTR Operations
Head of Residential
Ian Fletcher
Senior Policy & Enterprise Adviser,
TPI
Leanne Hargreaves
BTR Building Services Ltd,
Grainger