• Grace Hill provided firm-specific survey links for distribution to residents from 19 January 2021 through 16 February 2021.
• 10 UK-based professional property management firms representing the institutional landlord / Build-to-Rent (BtR) sector and those renting from private landlords participated in the study. These firms represent a range of units under management from less than 100 to over 4,000.
• Over 1,000 residents participated in the study, with 73% of that group living in Greater London. 64% of respondents live in a rental community with 100 homes or more